“It’s an space that we’ve been pushing fairly a bit – higher leveraging the information that we have now from our shoppers, whether or not it’s the price of threat or loss analytics, having the ability to not simply retrospectively inform the shopper that one thing occurred however inform them why it might need occurred and what would possibly occur into the long run,” stated McIntire (pictured), chief know-how officer for insurance coverage and worker advantages dealer Graham Firm. “It’s a superpower that I don’t assume many have.”
McIntire joined Graham Firm as CTO in early 2020, simply earlier than the COVID-19 pandemic. He took on an added function as chief of Graham Firm’s shared companies crew earlier this 12 months. Based greater than 60 years in the past and independently (and worker) owned, the dealer employs greater than 215 individuals and maintains workplaces in Philadelphia, New York Metropolis and Washington, D.C. and conducts enterprise in all 50 states.
The manager describes his two-part function at Graham Firm in detailed phrases.
On the CTO facet, McIntire focuses on shopper dealing with know-how technique for purchasers but additionally inside IT. As well as, he helps develop and oversee companies, starting from knowledge analytics to different platforms that Graham gives shoppers to assist them higher handle their dangers.
“My job is to verify we’re providing the correct mix of [products and services] to the shoppers, and likewise ensuring that [those products and services] keep related to the wants of shoppers over time,” McIntire stated.
The corporate can be constructing a shared companies mannequin because it continues to increase.
“We’re going by means of a reasonably large progress stage so we’re attempting to be extra environment friendly in how we service shoppers,” McIntire defined.
A few of these efforts contain creating software program and companies round knowledge analytics or loss data.
“We’re making use of know-how to these issues after which centralizing that in order that there’s one or two individuals doing these capabilities,” McIntire stated, reasonably than spreading these efforts throughout the group as has typically been executed. “We get a greater form of operational effectivity and may present extra companies to shoppers that do modeling.”
Key tech investments
One among Graham Firm’s most strategic know-how investments got here inside six months of McIntire turning into CTO: boosting cloud companies.
“Within the first six months, as COVID was hitting, we transitioned the whole lot out to the cloud, which has been enormous on a variety of fronts, and we accomplished that in a really brief time period,” McIntire stated. “It opened up the power to be onboard with a variety of these [new products and] companies reasonably than ensuring all of the outdated stuff was working.”
Crucially, becoming an investment partner in BrokerTech Ventures (BTV) two years in the past was one other key funding. BTV, co-launched by dealer Holmes Murphy and M3 Insurance coverage, is an incubator for broker-centric insurtech startups that additionally permits seed funding and entry for startups to brokers, wholesalers and carriers.
He famous that BTV has helped launch TrustLayer and others, however there has additionally been “a tender profit” BTV carries when it comes to “bringing innovation” into Graham Firm and different companions. An infusion of newer know-how has been invigorating, he stated.
“Earlier than this time, the corporate was doing properly, but it surely had a tough time integrating a few of these new and rising applied sciences,” McIntire stated. “With this fixed heartbeat yearly we see dozens of latest startups with new capabilities.”
Graham Firm’s involvement with BTV has been a sport changer, McIntire added.
“The dialog has modified utterly within the two years that I’ve been right here and now account administration and manufacturing is far hungrier so as to add these [digital] companies,” McIntire stated. “We place protection however we’re additionally offering these companies … for added charges, so having the ability to construct these capabilities has been an enormous end result.”
As McIntire sees it, know-how serves as a crucial instrument to assist clear up issues in each enterprise and life.
“At my core, I get pleasure from fixing issues, and know-how is firstly nice at fixing issues, whether or not it’s a enterprise downside or different downside,” McIntire stated. “If you get up and also you’ve bought an issue to unravel and also you go to mattress after fixing it, that’s an ideal feeling.”
As CTO, the issues differ in scale and timeframe however the identical rule applies, he stated.
“There’s a lot alternative for enchancment round using know-how up and down the worth chain and connecting the worth chain collectively in additional profound methods to in the end serve the shopper higher,” McIntire stated. “I simply see so many alternatives there and I’m excited to have the ability to attempt to form a few of them by means of the work with the startups that we do.”