Beehive Houses New Mexico, a franchisee of Boise, ID-based Beehive Houses, is tackling labor challenges with an employee-first enterprise mannequin at its 34 assisted residing communities.
Meaning attempting to create a optimistic expertise from an worker’s first day, together with personalised onboarding, every day worker communication and a user-friendly platform via which directors and employees members can join and make scheduling adjustments when wanted.
“After we have been going via this time period the place we have been actually short-staffed, we took a tough take a look at what workers’ expertise was like and needed to ask ourselves, ‘Is that one thing we might need to come again to?” BeeHive New Mexico proprietor and operator Nathan Manning instructed the McKnight’s Enterprise Every day.
The introspection, he stated, led to dialogue about what the onboarding and first-day expertise must be for brand new employees members. Relatively than bombarding new employees with insurance policies and procedures and assigning them to menial duties, the corporate has discovered it to be useful to have new employees members spend their first day merely attending to know the residents.
“On day one, as a substitute of getting cleansing responsibility and speaking about insurance policies, we inform the worker, ‘Your job right now is to go round to each single resident and get to know them. Share with them who you might be, and be taught extra about them,’ ” Manning stated. “That’s it, day one. We would like them to create a relationship with all 15 folks, as a result of on their subsequent day, they’ve one thing to return again for.”
Moreover, as a part of its employee-first enterprise mannequin, Beehive Houses New Mexico partnered this month with Toronto-based BookJane, an automatic shift call-out platform that enables directors to attach open and last-minute shifts to workers, giving them the flexibleness to just accept shifts when and the place they need.
“We’re continuously striving to search out higher methods that enhance the general worker expertise for every of our employees members,” Manning stated. Staff, he added, are responding that the brand new system is extra user-friendly than a earlier scheduling app the corporate had used.
“The partnership that we now have with Beehive Houses New Mexico matches into their higher technique they’re implementing,” BookJane founder and CEO Curtis Khan instructed the McKnight’s Enterprise Every day, calling Beehive’s initiative “an end-to-end worker technique.”
The shift call-out platform automates the method of filling shifts and eliminates the necessity for an administrator to make cellphone calls to search out employees protection, relieving the chief of time and stress, Khan stated. In line with BookJane, the platform decreases administrative time required to fill shifts by as much as 70%.
The expertise allows all employees members to be notified without delay via the app when there’s a want, giving employees members extra flexibility in creating their schedules. The platform additionally offers the power for flex employees, corresponding to retirees and former employees members, to rejoin the workforce and work just a few hours every week or on an as-needed foundation.
“The workforce has modified. It’s completely totally different than it was a yr in the past, even. We’ve needed to be extra accommodating and needed to give our workers extra choices,” Manning stated. “We don’t need to be an employer that’s nonetheless doing paper schedules and managers spending a variety of time attempting to fill shifts.”
